Terms of Service

Last Updated: November 15, 2023

Welcome to Sakisa Wilaxe. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

Definitions

Throughout these Terms of Service, certain terms have specific meanings:

Key Terminology

The following definitions apply to these terms:

• "Company", "We", "Us", or "Our" refers to Sakisa Wilaxe Consulting Group
• "Client", "You", or "Your" refers to the individual or entity using our services
• "Services" refers to all legal, consulting, and coaching services we provide
• "Content" refers to all materials, information, and resources on our website
• "Agreement" refers to these Terms of Service and any applicable service agreements

Service Descriptions

Our services include but are not limited to:

• Legal consultation and advisory services
• Business strategy and operational consulting
• Executive coaching and leadership development
• Compliance and risk management services
• Educational resources and training materials

Account Registration

To access certain services, you may need to register an account:

Registration Requirements

When creating an account, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be at least 18 years of age or have parental consent
• Use the account only for legitimate business purposes

Account Security

You are responsible for:

• Maintaining confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of unauthorized use
• Ensuring proper logout after each session

Service Terms

Specific terms apply to our service delivery:

Service Delivery

We commit to providing services that:

• Meet professional standards of care and competence
• Are delivered in a timely and efficient manner
• Utilize appropriate expertise and resources
• Address the specific needs outlined in service agreements

Client Responsibilities

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Cooperate with our reasonable requests and requirements
• Make timely decisions and provide necessary feedback
• Fulfill payment obligations as outlined in service agreements

Fees and Payment

Our fee structure and payment terms are as follows:

Payment Terms

Unless otherwise agreed in writing:

• Fees are due within 30 days of invoice date
• Late payments may incur interest at 1.5% per month
• Retainer agreements require advance payment for services
• All fees are quoted in Canadian dollars unless specified

Fee Changes

We reserve the right to:

• Adjust service fees with 30 days written notice
• Charge additional fees for scope changes or additional services
• Revise pricing for new clients while honoring existing agreements
• Offer promotional pricing at our discretion

Intellectual Property

Ownership of intellectual property is defined as follows:

Our Intellectual Property

We retain ownership of:

• All pre-existing intellectual property and materials
• Methodologies, processes, and frameworks developed by us
• Proprietary tools, templates, and resources
• Website content, branding, and marketing materials

Client Materials

Clients retain ownership of:

• Their pre-existing intellectual property and confidential information
• Business data, records, and proprietary information
• Materials specifically developed for their exclusive use

Confidentiality

We maintain strict confidentiality standards:

Confidential Information

Confidential information includes:

• Business strategies, plans, and financial information
• Trade secrets and proprietary information
• Client lists and business relationships
• Any information marked as confidential or reasonably considered confidential

Confidentiality Obligations

Both parties agree to:

• Protect confidential information using reasonable care
• Use confidential information only for intended purposes
• Not disclose confidential information to third parties without consent
• Return or destroy confidential information upon request

Limitation of Liability

Our liability is limited as follows:

Liability Cap

Unless required by applicable law:

• Our total liability is limited to fees paid for the specific services
• We are not liable for indirect or consequential damages
• Liability for data loss is limited to typical backup restoration costs
• Certain types of damages may be excluded entirely

Force Majeure

We are not liable for delays or failures caused by:

• Acts of God, natural disasters, or weather events
• Government actions, regulations, or restrictions
• Labor disputes, strikes, or shortages
• Utility failures, internet outages, or technical issues beyond our control

Termination

Either party may terminate services under certain conditions:

Termination Rights

Termination may occur:

• By mutual written agreement of both parties
• For material breach that remains uncured after 30 days notice
• Upon insolvency, bankruptcy, or cessation of business operations
• For convenience with 60 days written notice

Effects of Termination

Upon termination:

• All outstanding fees become immediately due and payable
• We will return or destroy confidential client information
• Clients will return or destroy our proprietary materials
• Certain provisions survive termination as outlined in these terms

Dispute Resolution

We prefer to resolve disputes through negotiation and mediation:

Resolution Process

The dispute resolution process includes:

• Informal negotiation between designated representatives
• Mediation with a mutually agreed upon mediator
• Binding arbitration if mediation fails to resolve the dispute
• Litigation only as a last resort in specified jurisdictions

Governing Law

These terms are governed by:

• The laws of the Province of Ontario, Canada
• Applicable federal laws of Canada
• International laws where specifically applicable to services

Website Use

Additional terms apply to website usage:

Acceptable Use

You agree not to:

• Use the website for illegal or unauthorized purposes
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission

Content Accuracy

While we strive for accuracy:

• Website content is for informational purposes only
• We do not guarantee the completeness or accuracy of information
• Content may be updated or changed without notice
• Professional advice should be sought for specific situations

Modifications to Terms

We may modify these terms from time to time:

Modification Process

When we modify these terms, we will:

• Post the updated terms on our website
• Update the "Last Updated" date at the top of this page
• Provide notice to active clients of material changes
• Allow continued use to constitute acceptance of modified terms

Notification Methods

We may provide notice of changes through:

• Email notifications to registered users
• Website banners or pop-up notifications
• Direct communication for significant changes
• In-service notifications for active clients

General Provisions

These general provisions complete our terms:

Entire Agreement

These terms constitute:

• The entire agreement between parties regarding website use
• A supplement to specific service agreements where applicable
• Superseding all prior agreements and understandings
• Subject to amendment only in writing by authorized representatives

Severability

If any provision is found invalid:

• The invalid provision will be modified to reflect original intent
• Remaining provisions will remain in full force and effect
• The court may reform provisions to make them enforceable
• Invalidity does not affect other agreements between parties

Contact Information

For questions about these Terms of Service:

Communications

You may contact us at:

• Email: legal@sakisa-wilaxe.sbs
• Mail: 123 Bay Street, Suite 2500, Toronto, Ontario M5J 2S1, Canada
• Phone: +1 4166083749(ask for Legal Department)

Response Time

We endeavor to respond to all inquiries within:

• 2 business days for general questions
• 5 business days for formal legal notices
• As specified in service agreements for client communications

Thank you for taking the time to review our Terms of Service.