Privacy Policy
Last Updated: November 15, 2023
At Sakisa Wilaxe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you engage with our services, we may collect personal information such as:
- Full name and contact details
- Business information and professional background
- Email address and telephone number
- Billing and payment information
- Communication preferences
- Information provided during consultations
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring websites and search terms
- Cookie data and analytics information
How We Use Your Information
We use the information we collect for various purposes:
Service Provision
To deliver our legal and consulting services, including:
- Providing personalized legal advice and business coaching
- Processing transactions and managing accounts
- Communicating about service updates and changes
- Scheduling appointments and consultations
Business Operations
To improve and maintain our business operations, including:
- Analyzing service usage and effectiveness
- Developing new services and features
- Ensuring security and preventing fraud
- Complying with legal obligations
Marketing Communications
With your consent, we may use your information to:
- Send promotional materials and updates
- Inform you about events and webinars
- Share industry insights and legal updates
- Request feedback on our services
Data Sharing and Disclosure
We may share your information with third parties in specific circumstances:
Service Providers
We engage trusted third-party service providers to assist with:
- Payment processing and financial transactions
- IT infrastructure and website hosting
- Marketing and communication services
- Legal and regulatory compliance support
Legal Requirements
We may disclose your information when required by law:
- To comply with legal processes and regulations
- To protect our rights and property
- To prevent fraud or security issues
- To protect the safety of our clients and the public
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
Our technical security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Network security and intrusion detection systems
Organizational Measures
We maintain organizational protocols including:
- Employee training on data protection
- Confidentiality agreements with staff and partners
- Regular audits of security practices
- Incident response planning and procedures
Data Retention
We retain your personal information only as long as necessary:
Retention Periods
Different types of data are retained for specific periods:
- Client service records: 7 years after service completion
- Financial transaction data: 7 years for tax purposes
- Marketing preferences: Until consent is withdrawn
- Website analytics: 26 months from last interaction
Data Disposal
When retention periods expire, we securely dispose of data using:
- Secure deletion methods for digital records
- Shredding and destruction of physical documents
- Verification processes to ensure complete removal
Your Rights and Choices
You have several rights regarding your personal information:
Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Obtain information about how we process your data
- Receive your data in a portable format
Control and Consent
You can exercise control over your information by:
- Withdrawing consent for marketing communications
- Objecting to certain processing activities
- Requesting restriction of processing in specific cases
- Requesting deletion of your personal information
International Data Transfers
As a Canadian company serving international clients:
Transfer Mechanisms
When transferring data internationally, we use:
- Adequacy decisions where applicable
- Standard contractual clauses for data protection
- Binding corporate rules for intra-organizational transfers
- Other legally compliant transfer mechanisms
Safeguards
We ensure appropriate safeguards for international transfers:
- Assessment of destination country data protection laws
- Technical measures to protect data during transfer
- Contractual obligations with third-party processors
- Transparency about cross-border data flows
Changes to This Policy
We may update this Privacy Policy periodically:
Notification Process
When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
- Notify registered users via email when appropriate
- Provide advance notice for material changes
Review Frequency
We regularly review and update our privacy practices:
- Annual comprehensive review of privacy policies
- Immediate updates for regulatory changes
- Ongoing assessment of data processing activities
- Stakeholder feedback incorporation
Contact Us
If you have questions about this Privacy Policy or our data practices:
Data Protection Officer
You can contact our Data Protection Officer at:
- Email: privacy@sakisa-wilaxe.sbs
- Mail: 123 Bay Street, Suite 2500, Toronto, Ontario M5J 2S1, Canada
- Phone: +1 4166083749(ask for Data Protection Officer)
Response Time
We strive to respond to all privacy inquiries within:
- 24 hours for urgent matters
- 5 business days for standard requests
- 30 days for complex data subject requests
We are committed to working with you to resolve any concerns about your privacy and our collection of your personal information.